All posts with the ‘ Clients ’ Tag

The Stories We Tell Ourselves

Last week at HOW Design Live I was lucky enough to see Dr.Brené Brown speak.

This was A Big Deal for me.

I’ve been fangirling over Dr. Brown’s work since I discovered it about a year and a half ago. I was so excited to see her speak I forgot to tell friends I was going to the conference because I was speaking.

I … Read More

Is Your Invoice Helping You Get Paid?

If I’ve learned one thing in the last year it’s how much freelancers love administrative tasks.

The joy and satisfaction they get from organizing meetings, filing paperwork, and dealing with contracts! Watching their faces light up at the opportunity to pay quarterly taxes, again, can just about break your heart.

And if there is one task that stands out from all the rest as the … Read More

Why Clients Object To Your Totally Reasonable Contract Language

You’ve read all the Very Best internet articles about putting a contract together.

You collected five different copies of contracts and painstakingly stitched together a contract that does exactly what you need it to do: no more, no less.

You proudly send the contract off to a client, patting yourself on the back for being a professional with her own legal documents. You are confident … Read More

What We Talk About When We Talk About Pricing

This past weekend I moderated a panel on pricing at the Creative Clubhouse. The event was a blast and the insights the panelists shared shed light on the often confounding algebra that is pricing creative work.

Here is some of the great advice they shared:… Read More

Swim Lessons for Stubborn Clients

I’ve spent the last week cajoling a five year-old to put her face in the water at swim lessons.

She thinks I’m absolutely, 100% insane crazy.

It will hurt her eyes. She’ll get water in her ears. How will she breathe? What if the other kids laugh at her? It’s scary!

I can tell her a bazillion times that it will be OK, but … Read More

Good Advice #12: Should I use their contract or mine?

When does it make sense to use the other side’s contract and when should you push for using your own? Why does it matter and how do you figure out what to do?… Read More

What’s Your Policy?

As a lawyer who makes a living reading, writing and revising contracts it’s in my best interest to tell you that contracts are incredibly important and if you don’t have a contract your clients will get away with murder.

And that’s true.

But also not.… Read More

When in Doubt, Take a Break

You’re in the middle of a weird coding issue that is jamming up the launch of a client’s new site when your phone rings.

It’s one of your other clients, Jane, who always seems to have “unique” problems.

Against your better judgement you answer.

She’s calling to complain about your most recent invoice. She doesn’t think it should have taken you half as long as … Read More

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Copyright and Conflict in Collaborative Projects

One of the great things about making art is the opportunity to collaborate with other creators. You get to borrow each other’s brains, see stories through one another’s eyes, and create things together that neither of you could have created on your own. There’s just one little thing: it can be


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